Flower Order Help

Delivery Times
SendFlowersToTurkey is generally unable to guarantee specific delivery times. The precise time of delivery varies and depends on the schedule of our delivery personnel.In some cases, however, we are able to guarantee morning or afternoon delivery. If this is the case, you will be notified during the purchase process. Please note that morning deliveries are made before 1:00 p.m., and afternoon deliveries are made after that time.
              Late Deliveries
If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control(the unavailability of your recipient or a wrong address, for example), we do not issue a refund.If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.
              Incorrect Delivery Information
As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund
              Undeliverable Locations
Orders to airport addresses are not guaranteed.
Refused Deliveries
If a recipient refuses delivery, you will not be entitled to a refund.
              Products and images
Product photos of Flower Bouquets always represent the medium size.Product photos are a representation of the arrangements and may vary .
              Refund Requests and Claims
If your order was unsatisfactory, you may request a refund by submitting a claim within two businessdays after the delivery date. Please submit your claim using the Contact Us, including your contact info.
Order Changes
To change your order, please e-mail Customer Service or using the link in Contact Us. Changes can only be made two business days or more prior to the scheduled delivery date.