Payment Processing Issues
If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issuesarising as a result thereof.
Quality Policy
Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor variations are sometimes necessary, the concept and value of the item ordered is always guaranteed.
Products and Images
Products only contain the items listed in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways..SendFlowersToTurkey is not responsible for decreased flower and plant quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
In order for you to make changes to the products you ordered, it is essential that your order has not been prepared, sent to our branches and not set off. Changes might be made without notifying the customer, depending on the region you place in your order, seasonal flowers and products in stock.
The pictures you see on our site are sample products. There may be change in the design.
Currency
SendFlowersToTurkey makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. SendFlowersToTurkey cannot be held responsible for any currency conversion differences and/or charges made by your financial institution. For the most accurate pricing, please refer to the Euro currency option.
Cancellations
Cancellations for a full refund are allowed if made one business days or more prior to the scheduled delivery date.. If an order is cancelled less than one business days prior to the delivery date, no refund will be issued.
If the recipient does not accept the flower at the time of delivery, our company does not accept responsibility and there is no refund of your payment.
Duplicate Orders
If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.
If you complete your order as a village/town or town in the address after selecting the province/district when placing an order; After we check the address, you will be provided with a return regarding the road fee or order cancellation.
If the address you have written is far from the district you have chosen, outside of our shipping area (or registered in the system with road toll), you will be returned about the road fee. If you do not pay the road fee, your order will be canceled and your payment will be refunded.
Substitution Policy
In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution.If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution.Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first.
If a local florist does not have an added product, we will replace it with a similar one or add the money paid for the item to the value of the flowers and create a bigger bouquet.
The receiver’s phone number (with area code) must be completed and in Turkish area code.
If you put sender’s phone number in spot that receiver’s phone, your order will not put into process until you send us receiver’s number.
It is absolutely not our responsibility if you give the receiver’s number missing or incorrect.
Before the flower delivery, we contact with receiver to confirm the address.
The sender must specify the area code to which her/his mobile number belongs in the order form.
The delivery of your flower order is made primarily to the buyer himself&herself, in the absence of the buyer, it will deliver to the apartment officer, security guard, colleague, neighbors, hotel receptions, consultations, department officials